Setting Up Facebook Messenger

Your guide to setting up Facebook Messenger in AMI so you can reach out to your contacts seamlessly

To find an individual contact's Facebook handle, visit your Facebook friend's page and take a look at the URL. For example, the URL for AMI's page is www.facebook.com/mavenlabsf. You can add this entire link to AMI to make sure you can send a Facebook Message from the app. Below is a video that shows how to add this information from your phone in the AMI app. 

We recognize adding Facebook handles can take some time. This is due to security measures taken by Facebook. For a quicker way to add multiple Facebook handles at one time, try adding them to a CSV file and uploading it to my.ami.co or by asking your customers to fill out your Contact Form with their information. You can also add this information using AMI's Desktop Portal.

How to add Facebook Handles from your phone:

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How to add Facebook handle into the Desktop Portal:

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Video Thumbnail

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How to add Facebook handle into AMI:

1.    In the app, find your contact by scrolling or searching for their name.

2.    Tap their name in the list of contacts. You'll see their individual profile.

3.    Tap their initials in the circle or profile image. This will open a page that allows you to edit this contact's information.

4.    Scroll to the section with the header Social Media Handles.

5.    Paste the contact's Facebook profile link in the field that says Facebook Profile (with the Facebook logo to the left).

6.    Scroll to the bottom and tap the Save button.

When you tap the Contact button anywhere for this customer or are completing a follow up for them, you'll now see the Facebook Messenger option.

Messaging with Facebook from the app

When contacting an individual via Facebook Messenger from the app, AMI will ask to redirect you to Messenger. 

*Note: Due to FB restrictions, verbiage from templates is unable to be pre-populated in the message text box. However, the template is copied to your clipboard; all you have to do is paste!

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